Terms of Service

These Terms of Service ("Terms") apply to your use of this website and to cleaning services provided by Lemonade Cleaning, a branch of Lemonade Property Services Inc. ("Lemonade," "we," "us" or "our"), 31 Mills Street, York, PA 17402. By using our website, requesting a quote or booking a service, you agree to these Terms.

1. Our services

We provide residential and commercial cleaning services, including recurring cleaning (weekly, biweekly or monthly), standard cleaning, deep cleaning, move-in/move-out cleaning, and add-on services such as appliance, carpet and upholstery, and window cleaning. The specific tasks included in your service will be confirmed in your quote or booking.

2. Quotes and pricing

• Quotes are free and based on the information you give us about your home, its condition and the services you request.
• If your home's size or condition differs significantly from what was described, or you request additional work, we'll discuss any price change with you before doing the extra work.
• Prices for recurring services may be adjusted over time. We'll let you know before any change takes effect.

3. Scheduling and access

• Appointments are scheduled based on availability. Arrival times are estimates and may shift because of traffic, weather or earlier jobs. We'll keep you informed of delays.
• You don't need to be home during your cleaning. If you won't be there, you're responsible for giving us safe access, such as a key, door code or lockbox, and any alarm instructions.
• If we can't get into your home at the scheduled time, the visit may be treated as a late cancellation.

4. Cancellations and rescheduling

Please give us at least 24 hours' notice if you need to cancel or reschedule. Late cancellations or lockouts may be subject to a fee, which we'll tell you about in advance. We may reschedule because of severe weather, illness or other circumstances beyond our control, and we'll contact you as soon as possible if that happens.

5. Payment

• Payment is due when the service is completed unless we've agreed to other terms in writing.
• For recurring services, you authorize us to charge your payment method on file after each visit if you've chosen automatic payment.
• Unpaid balances may result in paused or cancelled service.

6. Preparing your home

• Please pick up clutter, personal items and anything fragile or valuable so our team can clean surfaces safely and efficiently.
• Please secure pets or let us know about them in advance.
• Tell us about any surfaces, items or areas that need special care or should not be cleaned.
• We may decline or stop work in unsafe conditions, including biohazards, mold, pest infestations, hoarding conditions, or anything that puts our team at risk.

7. Satisfaction

We want you to love your clean. If something was missed, please contact us within 24 hours of your service and we'll work with you to make it right, which may include returning to re-clean the area.

8. Damage and liability

Our team is insured and takes care in your home. If you believe something was damaged during your service, please report it within 48 hours with photos so we can review it.

We are not responsible for:

• Normal wear and tear, or items that were already damaged, loose, worn or improperly installed
• Items of high or sentimental value, cash or jewelry that were left out and not secured
• Damage caused by following your specific instructions, or by products you asked us to use
• Delays or issues caused by circumstances beyond our control

To the fullest extent allowed by law, our total liability for any claim related to a service is limited to the amount you paid for that service.

9. Text messages

See our Privacy Policy for how we handle your information.

10. Using our website

Content on this website, including text, photos and logos, belongs to Lemonade Property Services Inc. and may not be copied or used without permission. We try to keep information on this site accurate and current, but services, prices and availability may change without notice. The website is provided "as is."

11. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any dispute will be handled in the courts of York County, Pennsylvania.

12. Changes to these Terms

We may update these Terms from time to time. The newest version will always be posted on this page with an updated effective date.

13. Contact us